Service Leaders have told us how strong communication empowers great service. These are some of the approaches that Service Leaders use when engaging others.
| LESS OF THIS: | AND MORE OF THIS: |
| I | You |
| Talking | Listening |
| Answers | Questions |
| Today | Tomorrow |
| Lead from front | Walk alongside |
| Jibberish | Clarity |
| Telling | Mentoring |
| Either or | Gray |
| Disappointment | Gratitude |
| Knowing | Curiosity |
| Guilt | Joy |
| Pretense | Humility |
| Winner | Win-Win |
| Problems | Solutions |
| Blame | Accountability |