Service Leaders have told us how strong communication empowers great service. These are some of the approaches that Service Leaders use when engaging others.
LESS OF THIS: | AND MORE OF THIS: |
I | You |
Talking | Listening |
Answers | Questions |
Today | Tomorrow |
Lead from front | Walk alongside |
Jibberish | Clarity |
Telling | Mentoring |
Either or | Gray |
Disappointment | Gratitude |
Knowing | Curiosity |
Guilt | Joy |
Pretense | Humility |
Winner | Win-Win |
Problems | Solutions |
Blame | Accountability |