Service Leadership Language
Our research has shown that Service Leaders have great intentionality when it comes to their behaviours. These are some of the specific ways Service Leaders look after themselves, support those around them and inspire change, all at the same time.
Service Leadership Behaviours
- Take less credit
- Shepherd ideas rather than own them
- Focus on results rather than winning or losing
- Solve problems instead of just managing them
- Practice gratitude
- Be a conduit for people and ideas
- Actively look for gaps that need to be filled
- Prioritize abundance over scarcity
- Lose the illusion of (and need for) control
- Protect energy levels of people and teams
- Think about legacy building … for others
- Ask for permission
- Build genuine service into systems
Service Leadership Language
Service Leaders have told us how strong communication empowers great service. These are some of the approaches that Service Leaders use when engaging others.
| LESS OF: | MORE OF: |
| I | You |
| Talking | Listening |
| Answers | Questions |
| Today | Tomorrow |
| Lead from front | Walk alongside |
| Jibberish | Clarity |
| Telling | Mentoring |
| Either or | Gray |
| Disappointment | Gratitude |
| Knowing | Curiosity |
| Guilt | Joy |
| Pretense | Humility |
| Winner | Win-Win |
| Problems | Solutions |
| Blame | Accountability |